Refund policy

Refund & Returns Policy — Frontier Leather

Our Commitment

We stand behind the quality of every piece we make. If something isn't right, we want to fix it.

Faulty or Damaged Items

If your item arrives faulty or damaged, contact us within 14 days of receiving your order at frontierleather@outlook.com with your order number and photos of the issue. We will offer a replacement, repair, or full refund at no cost to you. Your rights under Australian Consumer Law apply in full.

Change of Mind Returns

We accept change of mind returns within 14 days of delivery, provided the item is unused, in its original condition, and in original packaging. Return shipping costs are the responsibility of the buyer. Once we receive and inspect the item, we will issue a refund to your original payment method within 5 business days.

Custom & Team Orders

Custom and personalised orders cannot be returned or refunded unless the item is faulty or does not match what was agreed. Please review all proofs and specifications carefully before approving a custom order.

How to Return

Email us at frontierleather@outlook.com with your order number and reason for return. We'll confirm the return address and next steps.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.